Refund and Returns Policy

Last Updated: August 8, 2025

1. Scope of Application

This Return & Refund Policy applies exclusively to business-to-business (B2B) transactions conducted by Yangjiang Haoling Trading Co., Ltd. (hereinafter referred to as “we”, “us”, or “our”) through our website holmetal.com or direct sales channels. We do not engage in consumer retail sales. All transactions are governed by the signed Sales Contract, Proforma Invoice, and these terms.

2. General Principle

As a B2B manufacturer specializing in OEM/ODM custom production, we do not accept returns or refunds for reasons such as change of mind, design changes after production begins, or incorrect specifications provided by the buyer.

Returns are accepted ONLY under the following specific conditions.

3. Eligible Grounds for Return

We accept return requests only in the following cases:

Manufacturing Defects: Significant defects confirmed upon inspection, including material flaws, structural failure, or functional issues that deviate from the approved sample.
Wrong Product Supplied: The delivered products do not match the confirmed purchase order (incorrect model, specification, color, or quantity).
Quantity Shortage: The quantity received is significantly less than the invoiced quantity.
Shipping Damage: Products arrived with shipping damage, documented with photographic evidence and carrier proof.

4. Non-Returnable Items

Returns will NOT be accepted in the following cases:

Custom-made, OEM, or ODM products specifically produced per customer specifications
Products that have been used, installed, modified, or altered by the buyer
Claims submitted beyond the inspection period (see Section 5)
Products damaged due to improper storage, handling, or use outside specifications
Products without original packaging, labels, or accompanying documentation
Buyer’s error (wrong selection of color, size, or specifications)
Sample orders confirmed as non-returnable at the time of purchase

5. Inspection and Claims Procedure

The buyer must inspect the goods immediately upon arrival at the port of destination or delivery address.
Any claim for quality discrepancy, quantity shortage, or packaging damage must be submitted in writing within 7 calendar days of receipt of goods.
Claims must include:
- Order/Invoice Number and Date
- Clear photo or video evidence of the defect, damage, or discrepancy
- Copy of Bill of Lading and Packing List
- Quantity of affected units
Failure to notify us within the 7-day period constitutes final acceptance of the goods.
For export claims, we may request samples of the defective products to be sent to our factory for inspection.

6. Return Authorization

All returns require our prior written authorization and a valid Return Merchandise Authorization (RMA) number.
Returns without an RMA number will not be accepted.
Returned goods must be:
- In their original packaging
- Unused and uncontaminated
- Transported under the same conditions as the original shipment

7. Return Shipping and Fees

Return Shipping: Return freight is the buyer‘s responsibility unless the return is due to a confirmed manufacturing defect or our error.
Restocking Fee: A 15-20% restocking fee may apply to approved non-defective returns.
Inspection: Returned goods will be inspected at our facility within 5-7 business days of receipt before any resolution is approved.

8. Resolution Options

If a claim is validated, we will offer, at our discretion:

Resolution	Description	Timeline
Replacement	Send replacement goods in the next shipment	Confirmed after inspection
Credit Note	Credit against future orders	Within 7 business days after approval
Partial Refund	Partial refund for the value of defective units	Within 10-15 business days after approval

Note: We generally do not offer full cash refunds for custom/OEM orders. Resolution is typically via replacement or credit note.

9. Order Cancellation Policy

Stage	Cancellation Fee
Before production begins	10% of order value (administrative charges)
During production	50% of order value (material and labor costs)
After dispatch	No cancellation allowed

10. Warranty Claims vs. Returns

Product failures occurring after acceptance and within the warranty period should be processed through our separate Warranty Policy, not through this return process.

11. Governing Law and Dispute Resolution

This Policy operates in conjunction with the Sales Contract signed between both parties.
In case of conflict, the Sales Contract shall prevail.
Any dispute arising from returns, refunds, or claims shall first be resolved through amicable negotiation.
If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC) , unless otherwise specified in the Sales Contract.
The arbitration award shall be final and binding on both parties.

12. Contact Us

For any return, refund, or quality concerns, please contact us immediately:

Company: Yangjiang Haoling Trading Co., Ltd.
Email: holmetal03@gmail.com
Phone: +86 18318178100
Address: No. 4, Lane 8, Shuanglin New Village, Xi‘an Industrial Zone, Jiangcheng District, Yangjiang, Guangdong, China

Please include your order number, product details, and clear photos/videos of the issue in your initial contact to expedite processing.